Privacy policy

At Public Secret, we take your privacy and security seriously during your visits and transactions on publicsecretofficial.com. We are dedicated to keeping the information you provide secure and to using it appropriately. If you have any questions that are not covered in this policy, please don't hesitate to reach out to us.

Information We Collect

Public Secret collects only the information needed to fulfil your requests:

  • When you place an order: your name, shipping and billing address, email address and phone number
  • When you create an account: your name, email address, password, order history and saved addresses
  • When you subscribe to our newsletter: your email address
  • When you use our contact form: your name, phone number, email address and message

Payment Information

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. All payments are protected with Secure Sockets Layer (SSL) encryption, and we do not save any of your credit card details.

Cookies

While you browse our website, we use "cookies", small pieces of tracking data, to understand your preferences, such as your internet service provider's address and your interactions and activities on our website. This data is not linked to individual customers, and we never use cookies to store confidential information such as passwords or credit/debit card details. You can choose to accept or decline cookies through the banner shown when you first visit our website.

How We Use Your Information

We use your information mainly to process orders, ship products and provide customer service. For example, we may contact you with updates on your order status or shipping, or to answer questions about your order. We also use this information to improve our products, services, website content and user experience.

If you subscribe to our newsletter, we will email you about new collections, inspirations and exclusive launches. You can unsubscribe at any time using the link in any of our emails.

Sharing Your Information

We share your information only with the partners needed to complete your order, such as our delivery carriers and payment providers. We do not sell your personal information.

Security Measures

We use SSL technology when you place orders or access your account information. This technology encrypts all the data you enter before it is sent to us. All customer data we collect is protected against unauthorised access, and we use reasonable, up-to-date internet security measures to maintain data accuracy and ensure the appropriate use of information.

Your Account and Data

You can view and update your saved details by logging in to your account. If you wish to delete your account, please contact our Customer Service Team at publicsecretco@gmail.com.

Policy Amendments

You acknowledge that this Privacy Policy forms an integral part of the User Agreement, and your use of this Site implies unconditional agreement to our Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site. Your visit and any privacy-related disputes are governed by this policy and the User Agreement, including provisions on damages.

We reserve the right to amend the Terms of Use and this Privacy Policy at our discretion. Any changes will be posted promptly to keep you informed. Unless stated otherwise, our current Privacy Policy applies to all information we hold about you and your account.

Contact Us

For any questions about this Privacy Policy or your personal information, please contact us. We reply to all emails within 24 working hours.

  • Email: publicsecretco@gmail.com
  • Hong Kong: Pinestone Trade Ltd., Flat/RM 185 G/F, Hang Wai IND. Centre, No.6 Kin Tai St., Tuen Mun, NT, Hong Kong · +852 9296 8986
  • India: Pinestone Co, A-171, Sobha Magnolia, Bannerghatta Road, Bangalore – 560029 · +91 99728 07981